Useful Tips

Your accreditation badge (Festival, Marché, Press, Cinephiles or Three Days in Cannes) gives you access to the Festival zone and to the screenings (Official Selection, parallel events and/or Marché du Film) depending on your accreditation category. Badges are nominative, non-transferable and must be worn so as to be visible in order to facilitate ID checks. In the event of loss or theft, please contact the late accreditation office.

Opening hours

The Festival zone includes the Palais and the Riviera as well as the International Village and its boundaries extend as far as the Cinéma de la Plage. Access to the zone is restricted to festival-goers, who must show their badge in order to enter, from 6 to 17 July for the Festival and from 6 to 15 July for the Marché du Film.

ENTRY POINTS

Main Entrance : accessible to all professional badge-holders* and Cannes Cinéphiles badges from 9:00 am to 12:30 am

  • from 8.15 am for screenings scheduled at the Palais before 9:00 am (door on the right).

Mediterranean Entrance:

  • accessible to professional badge-holders* and Cannes Cinéphiles badges from 8:30 am to 12:30 am.
  • from 8am to 8pm for exhibitors

Jetée Albert-Edouard Entrance: accessible to professional badge-holders* from 9:00 am to 6:30 pm.

 

Village International

  • from 8:00 am to 8:00 pm for Pavillon exhibitors (from 8:00 am to 4:00 pm on 17 July)
  • from 9:00 am to 6:30 pm for professional badge-holders* (from 9:00 am to 4:00 pm on 17 July)

Riviera Entrance (from 6 July to 15 July)

  • from 9:00 am to 6:30 pm for Festival and Press badge-holders
  • from 8:00 am to 8:00 pm for exhibitors
  • from 9:00 am to 10:45 pm for Marché badge-holders (After 6.30pm, the Marché badges can access the screening rooms)

Protocole Entrance: accessible by badges with blue sqaure from 9am to 6:30pm

 

* The professional badge includes the Festival, Press, Marché and 3 Days in Cannes badges

Access to accreditation area

ACCREDITATIONS OFFICE

Location: Gare Maritime (the Maritime Railway Station, located to the right of the Casino Croisette, Palais des Festivals).

Opening hours: 5 to 7 July 2021 from 8:00 am to 8:00 pm and 8 to 16 July (17 July for the Marché) 2021, from 9:00 am to 6:00 pm.

NB - Reception area for late accreditations Festival and Marché du Film : 5 to 16 July, from 9:00 am to 6:00 pm

  • Festival Manager: Fabrice Allard / +33 (0)4 92 99 80 57
  • Marché du Film Manager: José Cepeda / +33 (0)4 92 99 80 12
  • Press Office: +33(0)4 92 99 81 09
  • Audiovisual and photographic press unit & Web Media Audio: +33(0)4 92 99 83 52

Picking up your badge

You can pick up your badge at the Gare Maritime or at the automatic dispensers at La Pantiero. In the "accreditation" zone, assistants are on hand to guide you. On presentation of your accreditation confirmation and ID, you will be given your badge.

 

From 1 July 2021, head over to the "My Cannes" section of the "My Account" website for quick access to badge-related services: tickets, screening admissions, schedules, maps, and documentation.

Useful information

Info Points

Directions and information about the Festival and the Marché are available at Info Points signaled by a yellow “I”. These Info Points are located:


Inside the Palais:

Level -1: Central aisle
Level 0: Hall Méditerranée
Level 3: Rue Intérieure

 

At the Riviera:

Seafront entrance.

 

Gare Maritime

 

 

 

Hotelkeepers Union

In the event of a dispute with a hotel in Cannes, you can contact: +33 (0)4 93 39 15 42

 


Opening hours Monday to Friday:
from 9:30 am to 12:00pm
from 2pm to 5:30 pm


E-mail: urgence-festival@cannes-hotels.com

 

Vigipirate

Security checks are in operation at the entrances to the Palais and the Riviera in application of the French Vigipirate plan. We appreciate your cooperation with these measures to ensure the safety of all, and ask you to take into account the possible delays that may result in getting from place to place.
Please notify the presence of any suspicious package by calling: +33(0)4 92 99 84 84

 

EMERGENCY

Ambulance - T: 15
Fire brigade - T: 18
Police - T: 17
Fire station - T: +33 (04) 92 99 84 04
Internal emergency number in the Palais des Festival, from any telephone in the Palais - T: 84 84

 

Accident, emergency, fire, suspect packages:
In emergencies, dial:
T: +33 (0)4 92 99 87 77

 

Abuse and aggression:
Whether you are victim or a witness, talk to us or ask for help at the Festival so that we can inform you of the first steps to take.
T: +33(4) 92 99 80 09

Luggage Cloakroom

Barrière Bistingo (near the Casino Croisette)
Reserved for Festival-goers
From 4 to 17 July, 7.30am to 8pm

 

Lost Property

Location: Gare Maritime

T: +33 (0)4 92 98 72 24
Opening hours: from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm

 

FedEx Express FR - TNT Services

Location: Palais level -1 on the right before the elevators, next to the stairs

T: +33 6 43 14 71 02

Express worldwide courier service for parcels and documents.

 

HOSPITALITY MANAGEMENT

Services for people with a disability, resolution of disputes regarding your reception and stay

T: +33 (0)4 92 99 80 09

hospitality@festival-cannes.fr

INTERNET ACCESS

At Web Points (for Marché badge-holders only, free of charge)

Riviera, path H

 

At WiFi Café (for Press badge-holders only, free of charge)

Palais, level 3

 

On the Journalists’ Terrace (for Press badge-holders only, free of charge)

Palais, level 4

 

Paid WiFi is available throughout the Palais and is free for Marché badge-holders

 

Observing health protection measures

HEALTH PROTOCOL

 

The safety of participants is a priority for the Festival de Cannes. To guarantee this, presentation of proof of Covid-free status is required to access the Palais des festivals. This may be in digital form (via the French Government TousAntiCovid app) or on paper (see your personal online area under My Cannes for more details on the “Health Pass”).

 

To ease this process, a screening centre has been set up on La Pantiero. It offers nasopharyngeal or saliva PCR testing: pre-registration online, results in 6 hours, guaranteed confidentiality.

Opening hours: 23 June to 4 July, from 8am to midday/ 5 to 17 July, 8am to 9pm/18 to 20 July, 8am to midday.

 

Inside the Palais des festivals:

- All necessary steps have been taken to allow everyone to comply with covid-safe measures. Please keep a distance of one metre while queuing, indicated by the floor stickers.

- The air-conditioning is certified as conforming to the standard required for public access during the pandemic

- There will be enhanced cleaning of all areas, with regular disinfection carried out using anti-viral products.

 

If in doubt, or if you have symptoms:

- There is a medical room inside the Palais.

- There is a medical service which offers tele-consultations in English or French: appointments with a general practitioner available within an hour, or with a specialist doctor within 48 hours. Free online consultations on the Concilio platform are accessible 24 hours a day, seven days a week, or by telephone on +33 (0)1 86 76 14 06, from 9am to 7pm, weekdays only.

 

The effectiveness of these measures is a matter of collective responsibility. It requires that everyone scrupulously respects the health protocol and that anyone showing symptoms – fever, dry cough, breathing difficulties, muscular pain, extreme fatigue, loss of taste and/or smell – acts responsibly and does not enter the Festival zone.

 

 

FOR FURTHER INFORMATION

 

The telephone number for the COVID information line is: 8135 is you are calling from a Palais des festivals phone line or +33 (0)4 92 99 81 35 if you are calling from an outside line.

 

For information about the health measures in place in the city of Cannes, go to the Cannes city council’s dedicated webpage.

 

Security advice

Security checks are in operation out at all entrances to the Palais and Riviera as part of the Vigipirate plan in place across France. We appreciate your cooperation with these measures, which are designed to ensure the safety of all our visitors. Due to the likely delays caused by these checks, please allow for extra time when moving from place to place, and take note of the recommendations below.