The Festival de Cannes attaches great importance to the way we look after festival-goers – we want everyone's stay to take place in a professional, warm and relaxed atmosphere. To this end, we have set up a customised support system throughout your stay as an accredited person guest.

  • As you prepare for the event, the “My Account” area is designed to help you obtain accreditation, enter a film, reserve a stand or arrange a screening at the Marché du Film;
  • During the event itself, the “My Cannes” area provides information on the programme, ticketing and access to screenings.


The Festival has forged partnerships with Cannes’ hospitality union and the City of Cannes to provide festival-goers with:

During the event, a team of trained staff is on hand to assist accredited visitors in the Festival Zone (Palais, International Village Riviera and Pantiero) and provide information on dedicated services and spaces tailored to them.

    • 600 receptionists to inform and guide festival-goers;
    • 400 security guards to ensure the safety of the area;
    • 6 Info Points where hosts answer questions about the Festival and the Marché;
    • Work spaces for journalists and people with badge (Press Room,  Media Center, Journalists’ Terrace…);
    • 2 Break Areas: spaces for work and rest made available to festival goers in the Palais (facilities, electrical outlets): Palais, level 0, Mediterranean Hall and level 3, Rue Intérieure.
    • Targeted services (luggage storage, cloakrooms, lost and found, etc.).
    • Essential online features on the official website and mobile application: programme, calendar, ticketing, maps and geolocation.

    In addition, services are offered for specific groups or in response to specific situations:

    • Services dedicated to parents of young children (Baby Lounge, Crèche Le Ballon Rouge);
    • Accompanying people with disabilities (+33 (0)4 92 99 81 32)
    • Dedicated number for victims of abuse or violence (+33 0(4) 92 99 80 09)
    • Medical centre providing access to an online consultation in case of health problems (emergencies: +33 (0)4 93 69 71 50
    • The website and our social media accounts (Facebook, Twitter, Instagram, Linkedin, TikTok) provide continuous multimedia coverage of the event as well as all the information on the Selection, the Juries, the events & the Awards.
    • The official Festival de Cannes TV broadcasts live from the Red Carpet, press conferences and photocalls;
    • The Festival Daily and the Market Daily Screening Program: daily schedules of the Official Selection, Marché and parallel sections.

    The welcome we extend to festival-goers is based on protocols that have been carefully drawn up in compliance with the health and safety regulations in force in France, as well as on a staff that is perfectly trained to provide you with the most efficient help and guidance. The Festival is particularly concerned about the courtesy and sense of service of all its teams and knows that it can count on the respect and friendliness of festival-goers… for the well-being of all!

    In case of suggestions or difficulties that cannot be answered by the above information, the address will be active before, during and after the Festival.


    To ensure your experience is as smooth as possible, the Festival de Cannes will provide you with a Practical Guide, detailing all the arrangements and facilities for welcoming people with disabilities.


    People with reduced mobility may be given specific means of access to certain areas of the Palais. If you wish to benefit from these, once you have received confirmation that your pass has been approved, please confirm your attendance by emailing, attaching a disability certification document or an EU disability card. Your request will be processed before 1st April.


    By train:

    Cannes SNCF train station has a range of disabled facilities and services.

    • Disability aids (wheelchairs readily available, lifts, access ramps, audio induction loops)
    • Special signage (audio and visual information, tactile paving on platforms for guidance and safety)
    • Disabled toilets

    SNCF accessibility services: (+33) 36 35 / Learn more

    By car:

    The City of Cannes has created over 548 parking spaces for people with disabilities (140 of which are in car parks). All on-street spaces are accessible free of charge to holders of the European Parking Card (GIC-GIG), with no time limit. / Learn more

    By plane:

    Nice – Côte d’Azur Airport offers many disabled facilities and services.

    • Phone points:
      • Terminal 1: D4 entrance, bus station, underground car park P2
      • Terminal 2: D1 and D3 entrances (departures hall), bus station, P5 and G2 car parks
    • Disability aids (touch screens, hearing loops, shuttle buses to the plane, ambulift, ambulift cabins, phone points, through-floor lifts for PRM, seating for PRM and wheelchairs)
    • A dedicated reception service
    • Special signage
    • Disabled toilets

    Contact: +33 (0)820 42 33 33 (€0.12 + cost of the call) / Learn more

    Nice <> Cannes transfers

    All buses on line 81 between Nice – Côte d’Azur Airport and Cannes are accessible to people with reduced mobility (access lift, reserved spaces).


    Public transports:

    The city of Cannes has a public bus transport network (Palm Bus) that provides seats reserved for persons with reduced mobility and accepts assistance dogs on its buses. Passengers have to board or disembark these buses via a step. The Gare Maritime is the closest bus station to the Festival Zone. The PALM EXPRESS A bus, which provides a link between the center of Cannes and the Cineum, is accessible to people with reduced mobility. Shuttles are available from the stop SNCF station and public transportation is free upon presentation of a QR code available online in “My Account“.

    Daytime hours Night hours

    Private transportation:

    The surroundings of the Festival Zone are accessible to chauffeur-driven cars and specialised vehicles until 5pm. The closest access points are located at the Gare Maritime (quick drop-off) and the underground carpark of the Palais des Festivals. Parking spaces for people with disabilities are available around the Festival Zone, provided that they are holders of the European Parking Card (GIC-GIG). After 5pm, the closest parking points are located at boulevard Victor Tuby, boulevard de la Ferrage and boulevard de Lorraine.


    The Palais des Festivals has facilities to ensure accessibility for people with reduced mobility at the Main entrance, the Méditerranée entrance and the Albert-Édouard pier. If you have difficulty accessing the Festival Zone, the service dedicated to people with reduced mobility can guide you andprovide you with assistance. This Hospitality office is located in the Mediterranean Hall andcan be reached by phone at +33 (0)4 92 99 81 32. You can also ask a receptionist to contact them for you.


    Reception of disabled people, management of the ‘Harassment & Violence(s)’ hotline: 33 (0)4 92 99 80 09 and mediation in reception disputes.

    Find all the information on access for disabled people, services and installations in the Practical Guide at your disposal.

    Our teams can be contacted during the Festival, by phone on 04 92 99 81 32, or by e-mail at